Privacy
OUR COMMITMENT TO PRIVACY – GDPR
Your privacy is important to us. The purpose of this privacy notice is to explain to you how your information is collected and used by us, including via our online store at www.powernsun.com (“website”). It also covers our marketing and sales activities and any other use of your personal data by us or our service providers on our behalf. For more information about us, please see: https://powernsun.com/about-us/
Please read this privacy notice carefully as it explains what personal data we process, how we use it, who we share it with and your rights in relation to personal data. It also includes other information regarding our practices regarding the handling of your personal data.
By visiting this website, you accept the policies and practices described in this privacy notice. If you do not agree to the provisions of this privacy notice, you can opt not to use the website, refuse to accept cookies, and/or refuse to volunteer optional information. Powernsun reserves the right to make changes to this notice by posting such changes on this website. Changes are effective immediately upon posting unless a different effective date is stated. This privacy notice applies to all information collected or submitted to us, including through our website. We will attempt to notify you by email if any updates are made to this privacy notice.
This website may contain links to other organizations’ websites, including potential links to sites for individual authorized distributors. Powernsun is not responsible for the privacy policy or practices of those organizations or the content of their websites. You should always check the privacy notices of those other websites when you use them and before sharing your information with them.
The Information We Collect and How We Use It
CATEGORIES OF INFORMATION COLLECTED.
We collect personal data that you provide to us when you visit our websites, engage with us to provide you with access to our websites and their features, contact us by phone, email or other means, or provide reviews of our products or services. This includes:
- Identifiers such as name, billing address, shipping address and email address.
- Personal information such as age and gender; and Commercial information such as products purchased or considered, product registration, and customer service records.
When you visit our website, we may use cookies and other technologies to automatically collect the following information:
- Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors.
- Information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites.
- Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse overs) and methods used to browse away from the page.
Information we receive and collect from other sources:
- We may receive information about you from other websites operated by our group or from the other services that we provide. We also work closely with a network of distributors, wholesalers and retailers and may receive information about you from them.
- We may also collect information about you from publicly available sources, including publicly available content on social media.
SOURCES OF INFORMATION AND PURPOSES OF COLLECTION.
We collect this personal information directly from you (from forms you complete, information you submit, products you purchase, and services you request) and indirectly from you (through automated collection of information relating to your web browsing activities).
Required information: There are pages on this website where we request specific information about you, process your orders, fulfill your requests for information, to communicate with you about past orders and to keep your knowledge about our current products and services. The types of personal information collected at these pages are:
- Name, Address, Email address, Address, Phone number, Demographic Information, Age, Gender.
- Your preferences regarding future receipt of product information e-mail messages from Powernsun
COOKIES
Our website uses cookies and other similar technology. A cookie is a small file of letters and numbers that our website places on your computer, or other equipment which you use to access our website. These cookies allow us to distinguish you from other users of our website.
You can read more about cookies and how to recognize them at www.aboutcookies.org
Cookies perform many functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertising that you see online is more relevant to you and your interests.
Your use of our website indicates your consent to the cookies described in this policy. Please see “How you can control cookies” below for more information on how to withdraw your consent at any time.
| Type of cookie | What does it do? |
|---|---|
| Strictly necessary cookies | These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies we cannot provide our products and services to you. |
| Performance cookies | These cookies collect information about how you use our website, for instance which pages you go to most often, and if you receive error messages from certain web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works. By using our website, you agree that we can place these types of cookies on your device. |
| Functionality cookies | These cookies allow the website to remember choices you make (such as your language of choice or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the web pages that you can customize. The information these cookies collect may be anonymized and they cannot track your browsing activity on websites operated by third parties. By using our website, you agree that we can place these types of cookies on your device. |
| Targeting or advertising cookies | These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of our advertising campaigns. They also remember when you have visited the website before. Sometimes we share anonymized information about your browsing activity with our advertising and creative partners. They may use this information to advertise products, which may interest you, on other websites or to assist us develop future advertising campaigns. |
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
HOW YOU CAN CONTROL COOKIES
Your web browser includes an option that allows you to refuse the setting of all or some cookies. However, if you do so, you may not be able to access parts of our website and it may make your browsing experience less enjoyable. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as described above when you access our website. If you would like to delete any cookies on your computer please refer to your browser manufacturer’s instructions by clicking ‘help’ in your browser menu.
LEGAL BASES FOR OUR DATA PROCESSING
We have several legal bases for processing your personal data, including:
- For our legitimate interests – we use your personal data in this way as it is necessary for our legitimate interest to: (a) analyze user traffic so that we can improve our website and meet the needs of visitors to our website; (b) to provide you with access to our website; (c) provide you with our products and services; (d) fulfill any orders you may make on our website; and (e) monitor how our website is used to detect and prevent fraud, other crimes and the misuse of our website. This helps us to ensure that you can safely use our websites.
- To comply with our legal obligations – sometimes the collection of your personal data via cookies or similar technologies is necessary for compliance with legal obligations to which we are subject (e.g,. the obligation to ensure the security of our information systems).
- where it is necessary for the performance of a contract – sometimes the collection of your personal data via cookies or similar technologies is necessary to provide you with an online service that you have requested (e.g., when you purchase a product on our website we use cookies to track what you put in your basket).
- where you have provided us with your consent – in the absence of another available legal ground, we may process your personal data on the basis of consent that you have provided including in some circumstances to provide you with marketing, which we think might be of interest to you.
WHAT WE USE YOUR PERSONAL INFORMATION FOR
Product Registration: You can register on our website if you would like to receive product information as well as updates on our new products and services. When you register on the website, we provide you with the opportunity to “opt out” of receiving any information, product, service or other informational emails from Powernsun. If you choose to “opt out”, we will only answer the email we receive from you and provide necessary status information regarding your orders or your product registration. Your contact details are not used for any other purpose and are not shared with outside parties unless necessary to fulfil your order.
Orders: We use the information you provide about yourself when placing an order only to complete that order. Other than as expressly stated herein, we do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We may also use such information to support any product returns or customer services issues you may have.
Marketing: Depending on the local law requirements in your jurisdiction, you will have the right to opt-out or opt-in to receive marketing and promotions from us, such as email advertisements and product news. You may also have the right to ask us to stop processing your personal information for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. You can unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications. Please note that, if you have consented to receive offers from our partners, our partners are responsible for taking account of your rights, including your right to opt out of receiving offers from them.
Improvement of Products and Services: We may use some of your personal information, such as purchasing trends and customer queries raised, to improve our products and services, including improving the functionality of this website.
Automatic collection of information: We may track the Internet domains from which people contact us, and from time-to-time may gather information concerning the “referring” domain that a person visited prior to our site, and the “destination” domain a person visits after leaving our site. Information automatically collected is used to identify and analyze the trends and statistics of visits to our website and to make our website more responsive to the needs and interests of our customers. “Do Not Track” is a privacy setting that you may set in your web browser. If turned on, this setting requests that websites not track information about users. At this time, we do not respond to “Do Not Track” browser settings or signals.
DISCLOSURE OF INFORMATION
We will not knowingly distribute your name, address or other information you provide outside of the Powernsun organization of subsidiaries, affiliates, authorized distributors, or publicize the fact that you submitted information to us, unless we ask your permission or as described in this privacy notice.
We may need to transfer your information to third parties in certain circumstances, as follows:
Order fulfilment: We may need to disclose your information to our providers, contractors, distributors for the purpose of fulfilling an order for products and/or services requested by you, or otherwise processing transactions and related information. We will require the organizations receiving such information to commit to the same level of protection for your information as is provided in this privacy notice. Identifiers such as name, billing address, shipping address, IP address, email address. However, please note that the protection of information by the third party contractors or distributors would be as per their relevant privacy policy only.
Our service providers: We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide IT services, to personalize and optimize our service, to analyze and enhance data (including data about users’ interactions with our services), to provide communications and marketing support and to provide legal, accounting, insurance, audit and other professional services. In the course of providing such services, these Service Providers may have access to your personal information. However, these Service Providers are contractually bound only to use personal information to perform the services that we hire them to provide. We will always do our best efforts to ensure that all the Service Providers we work with will keep your personal information secure. However, please note that the protection of information by the third party service providers would be as per their relevant privacy policy only.
Third parties permitted by law: In certain circumstances, we may be required to disclose or share your personal information in order to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, or to judicial or administrative authorities). In such instances we will seek confidential treatment of any of your data so disclosed, but there is no guarantee that confidential treatment can or will be obtained.
Enforcement of our rights: We may also disclose your personal information to third parties in order to enforce our terms and conditions or other agreements, or to protect the rights, property or safety of ourselves or our group of companies.
Merger or transfer: In the event we enter into a merger, are acquired, enter into bankruptcy, or sell a major part of our assets, your information may be among the assets transferred. To the extent we are able, we will notify (i) the new owner of the restrictions placed on your information, and (ii) you of the sale.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to those described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
By providing us with your information, you consent to us disclosing it for the purposes outlined above.
INTERNATIONAL TRANSFERS OF INFORMATION
Your personal data is transferred and processed by us, our affiliates and our Service Provides in overseas jurisdictions. We will take all steps that are reasonably necessary to ensure that your personal data, upon and after transfer, is treated securely and in accordance with this Privacy Notice as well as applicable data protection laws. Such transfers will only take place where it is necessary to achieve the purposes described above.
PROTECTING YOUR PERSONAL DATA
We have implemented technical and organizational security measures to safeguard the personal data in our custody and control. Such measures include, for example, limiting access to personal data only to employees and authorized service providers who need to know such information for (a) the purposes described in this Privacy Notice; and (b) in order to perform their jobs, such as providing you with information you request, or notifying you of new products and services. We also maintain certain reasonable physical, electronic, and procedural safeguards to protect the personal information in our possession from loss, misuse, and unauthorized access, disclosure, alteration and destruction, and we review and adjust these safeguards regularly in response to advances in technology. An example of such security control includes standard 128-bit SSL (Secure Socket Layers) to protect the security of information transmitted directly through this website.
While we endeavor to protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.
DATA RETENTION
We will only retain your personal data for as long as necessary for the purpose for which that data was collected and/or for the period required or permitted by applicable law.
DATA SUBJECT RIGHTS
The national data protection laws of certain countries provide data subjects, like you, with certain rights. We will comply with these requirements where they apply under the applicable law. They may include:
Access: The right to request a copy of the personal data being processed about you. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.
Correction: The right to have incomplete or inaccurate personal data that we process about you corrected.
Deletion: The right to request that we delete personal data that we process about you, subject to certain exceptions.
Restriction: The right to restrict processing of personal data where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
Portability: The right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you.
Objection: The right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
Withdrawing Consent: Where you have consented to our processing of your personal data, the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.
Complaint with data protection authority: The right to make a complaint with your national data protection authority or other public authority governing the protection of your personal data.
How to Contact Us: Should you have other questions or concerns about these privacy policies, or wish to exercise any of the above data subject rights, please contact us using our Contact Us section, https://powernsun.com/contact-us/
ANNEX:
- All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
- powernsun.com will not pass any debit/credit card details to third parties.
- powernsun.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.powernsun.com, cannot guarantee the security of any information that is disclosed online.
